Neil Barnett
Neil Barnett
Heathrow Airport


Platforms - Premium 3

Heathrow takes a fresh approach to employee comms


Neil Barnett, Head of Internal Comms at Heathrow Airport describes their new channel for all 6,500 of their directly-employed staff.  Many of these work far from any desktop PCs, working shifts in security and elsewhere.

“That’s why we went for a responsive design – the experience is very fluid.  as good as a desktop PC.  The experience is purposefully configured and linked into our brand, to help engage staff and build our values from the inside out.”

The new platform is replacing the airport’s home grown 1980s intranets. In face Neil bans the word intranet from internal communication; it’s all about the digital workplace.

The platform is based on the new Fresh technology from Content and Code who have great insight into what works online. Dave Bowman from Content and Code will be on hand to describe this new approach to the digital workplace that is designed to seamlessly fit around staff, around the way they work and around the tasks and activities most important to them.