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Lawrence Clarke and Emma Cumming
Lawrence Clarke and Emma Cumming

Agenda

Engagement - Premium 1

Social thinking: IC, community management and finding value for the business

  2:00

Many businesses have effective customer communities run by community managers in their customer-service teams; but few use the same skill-set internally. The skills of community management are a natural fit for communicators charged with creating an effective social intranet or digital workplace. Explore why you should consider training as a community manager – with Emma Cumming, Global IC Director at We Are Social, and Lawrence Clarke of Shilbrook Associates.