18th-19th November 2019 - ETC Venues St Pauls 200 Aldersgate, London

Speaker: Den Carter

Den Carter

Speaker: Den Carter


Key information

Den Carter has been instrumental in driving employee involvement and advocacy at various big brands in the travel and leisure sector, specialising in digital transformation and brand immersion. He believes the gold standard communication channel is face-to-face, and that digital channels should support and encourage real life conversations, not diminish them.

Having led award-winning teams through change programmes, Den joined British Airways in 2018. His broad remit includes helping leaders embrace the direct link between employee engagement, customer satisfaction and operational performance, as well as rebuilding the airline’s digital workplace from the ground up. During its 101st year, 2020 will see the introduction of the first of many seamless colleague-facing virtual assistants take centre stage in BA’s colleague experience.

The Agenda

Our agenda will take you into the new world of IC where you can stop managing comms and start helping managers communicate. Prepare for the shift from Internal Communications to Intelligent Communications.





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We feature great case studies that bring alive how large organisations are driving change through their platforms – whether it’s creating better pitches in half the time or connecting experts to front-line staff to solve a customer problem.

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